Tenant FAQs

Properties are rented on a first-come, first-served basis, and we built our process around placing the right tenant from day one, not cycling through applicants. A completed application and required fees are what secure your place. We recommend moving quickly once you find a property you want.

Move-in costs vary by property, but tenants are typically required to pay the first month's rent and a security deposit before receiving keys. Some properties may also require last month's rent upfront. You will receive a clear breakdown of all required move-in costs before signing.

All applicants must be of legal age to enter into a binding lease agreement, which is 18 years or older in most jurisdictions. Every adult occupant is required to submit a separate application.

Security deposits are refundable when tenants leave the property in good condition, with no damage beyond normal wear and tear, and fulfill all lease obligations. Deductions may apply for unpaid rent, damages, or cleaning costs that fall outside normal use.

A cosigner may be required when an applicant does not meet the income, credit, or rental history qualifications on their own. Cosigners must satisfy the same financial standards and execute a guarantor agreement as part of the lease process.

Applications can be submitted online or in person. You will need a completed application, the application fee, and supporting documentation such as proof of income and a valid form of identification. We review every application thoroughly because responsible placement from the start is what our entire model is built on.

Rent can be paid through the online tenant portal, by automatic bank transfer, or by check or money order depending on the property. Our portal gives tenants direct access to payment history and account details at any time.

Review your lease agreement and contact our team before bringing a pet into the property. Some properties permit pets with an additional deposit or monthly pet rent, and others carry restrictions. Reach out to us directly so we can give you accurate information for your specific unit.

All tenants listed on the lease share responsibility for the full lease term. If one tenant is leaving and the other wishes to stay, the remaining tenant may need to qualify independently or secure an approved replacement. Contact our team as early as possible so we can guide you through the process properly.

Most leases require written notice before vacating, and the required notice period is outlined in your lease agreement. Submit your intent to vacate in writing before your deadline to avoid additional liability. If you have questions about your specific terms, contact us directly and we will walk you through it.

Our team handles routine maintenance and repairs as part of full-service property management. Tenants may be responsible for damages resulting from negligence or misuse. All maintenance requests should be submitted through the tenant portal promptly so issues are documented and addressed without delay.